Emergency salvage · Dead in the water
White screen, error page, "this site can't be reached" — every hour down is customers who assume you've closed up shop. The good news: most outages have one specific cause, and finding it is usually fast. Tampa Forge runs a calm, methodical triage, tells you exactly what failed, and quotes the fix honestly. We reply within one business day — sooner if it's urgent.
Sites rarely sink for mysterious reasons. In practice, the same handful of failures account for nearly every outage we see, and each one leaves its own telltale wake.
The renewal email went to an old inbox, a card expired, and the registrar or host quietly pulled the plug. Embarrassingly common — and often the fastest fix on this list, if it's caught before the domain goes back to market.
Overloaded shared hosting, a full disk, a crashed database, or a host having a very bad day. The site is intact; the machine under it isn't.
A plugin, theme, or core update that didn't agree with the rest of the ship. One click, white screen. Usually recoverable — if it's diagnosed before more "fixes" get piled on top.
Someone changed nameservers, migrated hosts, or edited a record they shouldn't have — and now the world's maps point to an empty stretch of ocean. The site's fine; nobody can find it.
Honest word: some outages are a twenty-minute fix and some mean the site needs rebuilding. We tell you which one you have — and what it costs — before we charge you anything. No billing by the hour to poke around in the dark.
Domain, DNS, server, application — we check the chain in order and pin down exactly where it broke, usually quickly.
You get a plain-English diagnosis: what failed, whether it's a quick patch or a bigger job, and a fixed price for either — before any work is billed.
With your go-ahead, we make the fix — restore, repair, repoint, or rebuild — and verify the whole site works, not just the homepage.
Renewal alerts, working backups, monitoring that pings you before your customers notice. The same outage shouldn't happen twice.
Send the error message, the blank screen, whatever's there — along with roughly when it went down. We'll come back with a diagnosis and an honest fixed price for the fix.
Request a free consultationNo ransom required. First conversation is free.
Tampa Forge